Refund Policy
Last updated: October 8, 2026
Who you buy from
JNMR Studio subscriptions are sold by our reseller Paddle, which acts as merchant of record. Payment, invoicing, cancellation and refunds are handled by Paddle under its Buyer Terms and Refund Policy.
Refunds
Refunds follow Paddle's Refund Policy. Your statutory rights as a consumer, including any right of withdrawal, remain unaffected. If you asked for your subscription to start immediately at checkout and withdraw within 14 days, you'll receive a refund for the unused part; the time you already used is charged pro rata.
To withdraw from your contract, use our Withdraw from contract form.
If a technical problem prevents you from using JNMR Studio as described and we can't fix it, contact us and we'll arrange a refund with Paddle.
30-day money-back guarantee
Within 30 days of your first payment, we refund that payment in full, no questions asked. The guarantee applies once per customer, to your first subscription. Email support@jnmr-studio.com or use our Cancel contract form. This is a voluntary guarantee in addition to your statutory right of withdrawal.
How to request a refund
- For a withdrawal, use our Withdraw from contract form,
- visit paddle.net with the email address from your purchase and select "Request refund", or
- contact us at contact@jnmr-studio.com with your order number.
Cancelling your subscription
You can cancel at any time with our Cancel contract form, in Settings → Subscription & Billing, or via the link in your Paddle receipt. Your subscription stays active until the end of the current billing period and doesn't renew afterwards. Cancelling doesn't delete your account or data. If you want your data deleted, delete your account in Settings → Privacy; we then delete your data within 30 days.